Thank you for choosing www.unbrandedpendants.com. To ensure you have the best experience when shopping with us, we have established the following refund terms. If you are not satisfied with the product you purchased, please read the following information carefully:
Refund Application Period
You can apply for a refund within 14 days after receiving the product. Orders that have not been refunded after the deadline will not be processed.
Refund Conditions
The product must be unused and must be returned in its original packaging.
All returned items must be accompanied by proof of purchase, such as an order confirmation email or receipt.
When requesting a refund, you must provide the return shipping number so that we can track the package.
Category Restrictions
Personalized metal blank necklace pendants cannot be refunded once they are confirmed to be produced. Please ensure that the content selected is accurate before placing an order. For standard product returns and refund applications, we will strictly follow the above terms.
Refund Processing Time
After receiving the returned product, we will review and process the refund within 2 business days. The refund will be returned to you through the original payment method after the review is approved. Please note that the time it takes for a refund to arrive may vary depending on the bank processing.
Shipping costs
The shipping costs associated with the refund (including return shipping) are usually borne by the customer, unless the return is due to the wrong item or quality issues.
Contact Customer Service
If you have any questions about the refund process or conditions or need further assistance, please feel free to contact our customer service team. We will do our best to answer and provide support for you.
We value the satisfaction of every customer. If you have any problems using our metal blank necklace pendant, please contact us in time and we will serve you wholeheartedly. Thank you for your understanding and support!